Emergency/Crisis Calls 650-50-35

(Revised 5/15/2012 ML #3328)

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Callers who appear to be in a situation where it seems likely to result in harm to themself or others are considered Emergency or Crisis calls. To handle such calls, Aging and Disability Resource-LINK staff has access to mental health professionals at the Regional Human Service Centers. I & R staff will provide empathy and support to the caller, while also informing the caller that they will have the opportunity to talk with a mental health professional. Staff will obtain the caller’s name, address and phone number as quickly as possible and will transfer the caller to the respective regional Human Service Center Crisis Line. I & R staff will stay on the line until the call is answered by crisis line staff. In cases of immediate physical danger to the caller, staff may find it necessary to notify emergency services in the caller’s home area.